Support

Bringing your history

Use the photo helper to save your history, photos included, in one file, then send it to Ours. Or save the file, and in Ours go to Account, Bring your Nara history, and open it. If you can't use the helper, in Nara tap your baby's picture, then Export Data, and send that file to Ours instead.

Feeds, sleep, diapers, pumping, growth and notes come over with their times and who logged them. Nothing is saved until you've seen the preview. Bringing the same file in again doesn't double anything.

Signing in

Sign in with your email and your password. If you'd rather not type a password, tap Email me a code instead, and Ours sends a six-digit code to your email.

Started without an email? In Account, tap your name at the top to add your email and a password, so you can sign in on another phone and keep your log if this one is lost.

A forgotten password

On the sign-in screen, tap Forgot your password? Ours emails you a code. Sign in with it, then set a new password.

Ours emails you whenever your password changes. If it changed and it wasn't you, tap Forgot your password? on the sign-in screen, set a new password with the code, and write to us.

Deleting your account

In Ours, go to Account, Settings, Your data, Delete my account. Here is exactly what that removes, and what stays with the rest of your family.

Who sees what

The people you invite to your family, in the role you give each of them. You can change a role or remove someone in Account, People.

Entries you keep private, and their photos, stay on your phone. Health papers and visit notes are sealed on your phone before they're uploaded, so our server can't read them.

Your family's log is never sold and never used for ads. The privacy page has the details.